Defining a Fax Server's Local Dialing Properties

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FACSys supports canonical dialing. This means that when a FACSys user sends a fax with a canonically formatted fax destination, the fax server analyzes the components of the number against the fax server's local dialing properties. By looking at three separate components of a destination number (country code, city/area code, and local dial number), FACSys can determine whether the destination is a local, long distance, or international call.  
Canonical numbers have a plus sign (+) before the dial string. The country code must be placed immediately after the plus sign, followed by exactly one space. If the area/city code is included, that must be followed by exactly one space. For example: +1 (732) 123-4567.  
All "non-canonical" dial strings are translated literally by the FACSys fax server. This means that if a user enters a destination fax number as 1-516-123-4567, the fax server will dial all of those digits. A long distance call will be placed, even if the server is dialing from area code 516.  
On the Dialing property sheet of the Properties dialog box, define the fax server's local dialing properties. Then click OK or Apply.  
In the Dialing Properties area, define optional dialing instructions for the fax server. Note the following:  

· Use a comma character to indicate a pause (e.g., 6,9).

· If you enable the 'resume transmission from last page completed' option, FACSys will continue a transmission, rather than re-start it, if the transmission is interrupted for any reason. The last page that was sent successfully will be re-transmitted. The cover page will not be sent again. This feature is critical for organizations that send long fax documents.

· If you enable the 'send using one telephone call' option, FACSys will look at the pending outbound faxes that are ready to be transmitted. (Priority has already been considered in queuing the outbound messages.) Destinations sharing the same fax number will be sent with one call.

An Example:  

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Let's assume that a server settings are set to Country code = 1, Area code = 212, International prefix 011. In addition, it would have 2 prefixes, one that will be prepended for local calls, and another one for long distance. Since this Telco requires a 1 in front of all calls, both prefixes are "1" in this case.

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Also, let's take a test number that is local to this server - 12125551234, and a long distance number - 14165551234 and an international number

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A canonical number is represented as +country (area) rest_of_digits.

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Here's how the country and area codes rules work (after these rules it will prepend the local or long distance prefix):

- if the number is sent without a + in front (i.e. 12125551234), the server will leave it as it is, and dial all digits using the local prefix. The same thing will happen for 14165551234

- if the number is sent with + in front and without area code in parenthesis (i.e. +1 2125551234), the server will remove +1 because it matches the country code and dial 2125551234 using the local prefix. Same thing will happen for +1 4165551234

- if the number is sent with + in front and with the area code in parenthesis, it will try to match both the country and the area code and remove them if local. In this case, for +1 (212) 5551234, it will remove both +1 (because the country code matches) and 212 (because the area code matches) and dial 5551234 using the local prefix.

- If the number is +1 (416) 5551234, it will be treated differently: the +1 gets removed because it's the same country code, but 416 is determined as being the area code and it's not local, so the server will not remove it and the number will be considered long distance and will be dialed as 4165551234 using the long distance prefix.

- if the number is sent with + in front but the country code is not "1" (i.e. +44 123456789) it will be considered an international call and will be dialed as local prefix+international prefix+the whole number, i.e 101144123456789

NOTES:

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To accommodate changing area codes and dialing requirements, you can also define "routing rules" for a fax server. These rules automate the process of dial number mapping and correcting destination fax numbers. For instructions on defining fax server routing rules see Defining Route Addressing Rules

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If destination numbers are being translated by the fax server incorrectly, verify the settings defined in the fax server's Control Panel/Telephony applet. Make sure you have selected the correct Country from the drop-down list.