Monitoring Your Sent Faxes

Changing the Priority of a Sent Message

FACSys gives you the ability to change the priority of a message after the message has been submitted to the fax server. While the message is in your Outbox (or the Server Outbox, if you are an Administrator), you can change the message's priority.

To change the priority of an outbound message, right-click on the message item and choose the Priority command. Then choose the desired priority.

Note that you must have the appropriate FACSys permission to schedule a fax with higher than normal priority.

Previewing and Releasing Your Sent Faxes

If you have selected the "Hold this message at the server for preview" option, the fax server will render and prepare your outbound fax message but will not send the fax until you release it. This gives you a chance to review and verify the rendered fax image, the fax destinations, and the message options.

Held faxes are listed in your Outbox with the status "On Hold." Open the message in your Outbox and verify the image and message options. Verify the message's schedule and destinations. To cancel a destination, highlight the destination and click the Cancel toolbar button.

To preview a message's file attachments, double click on each attachment icon.

To release the message, choose the File|Release command or click the Release toolbar button in the Fax Message window.

Monitoring Fax Progress

The faxes you send are placed in your Outbox folder until they have been delivered successfully or until FACSys has determined that the fax cannot be sent. To monitor the progress of your outbound faxes, simply open your Outbox folder and look at the message status. Before a message is sent, you can cancel or delete the entire message or cancel one or more fax destinations.

The Cancel Toolbar Button.

The Delete Toolbar Button

After a fax is sent or the number of retries is exceeded by the fax server, the fax message is displayed in your Sent Items folder. To confirm successful receipt by the fax recipients, open the message and review the status assigned to each recipient. For instructions on re-sending fax messages.

Viewing Recipient Status

If you have configured FACSys to display a "Details Pane" in your Sent Items folder, then you can view and monitor the recipient status information for a selected message.

To filter the recipient information listed in the Details Pane, right-click in the Details Pane. Then select the desired filter option.