Monitoring Sent Faxes

Changing the Priority of a Sent Message

Facsys gives a user the ability to change the priority of a message after the message has been submitted to the fax server. While the message is in the Outbox (or the Server Outbox, if logged on as the Facsys Administrator), a message's priority may be changed.

To change the priority of an outbound message, right-click on the message item and choose the Priority command. Then choose the desired priority.

NOTE: This user must have the appropriate Facsys permission to schedule a fax with higher than normal priority.

Previewing and Releasing Sent Faxes

If the option "Hold this message at the server for preview" has been selected,  the fax server will render and prepare the outbound fax message but will not send the fax until it is released. This gives a user a chance to review and verify the rendered fax image, the fax destinations, and the message options.

Held faxes are listed in the Outbox with the status "On Hold". Open the message in the Outbox and verify the image and message options. Verify the message's schedule and destinations. To cancel a destination, highlight the destination and click the Cancel toolbar button.

To preview a message's file attachments, double click on each attachment icon. To release the message, choose the File | Release command or click the Release toolbar button in the Fax Message window.

Monitoring Fax Progress

The faxes sent are placed in the Outbox folder until they have been delivered successfully or until Facsys has determined that the fax cannot be sent. To monitor the progress of an outbound fax, open the Outbox folder and look at the message status. Before a message is sent, a message can be cancelled or deleted. One or more fax destinations can also be cancelled  by choosing the correct toolbar icon.

After a fax is sent, or the number of retries is exceeded by the fax server, the fax message is displayed in the Sent Items folder. To confirm successful receipt by the fax recipients, open the message and review the status assigned to each recipient. For instructions on re-sending fax messages.

Viewing Recipient Status

If the "details pane" is displayed for the Sent Items folder, a user can view and monitor the recipient status information for a selected message.

NOTE: To display the Details Pane for a folder, select the folder, and right-click. Choose Properties, and enable the option "Display Details Pane when viewing contents of this folder".