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NOTES:
| • | emFAST offers the F.A.S.T. (FACSys Authorized Support Team) program only through FARs and FADs. Some International FAD's sell their own support agreements for local language support. |
To ensure fast and accurate technical support, please have the following information available before submitting a support ticket at http://www.emfast.com/support.aspx
| • | FACSys Fax Messaging Gateway client and server version numbers. This information can be obtained from the About dialog box of most FACSys windows (i.e., FACSys Desktop, FACSys Fax Viewer, and the FACSys Cover Page Editor). The version numbers of the installed fax server components are accessible from the FACSys Administrator program. To view a list of installed components, right-click on a server name in the FACSys Administrator program and choose the Properties command. |
| • | Client workstation operating system information as indicated in the System Properties dialog box. From Control Panel, run the System applet. |
| • | Fax server operating system information, including version and build number. This information is indicated in the System Properties dialog box. From Control Panel, run the System applet. Also, make note of any service packs that have been applied to your system.. |
| • | Network protocol used to connect to the FACSys server (ie. Windows Networking or TCP/IP). As of FACSys 5.1, only Windows 2000 Server and Windows 2003 Server are supported. Specifically, Windows NT Server is NOT Supported. |
| • | The model/type of fax device or connection interface you are using. |
| • | Any error messages posted to the Windows Event Viewer: This is found in the application Log of the Windows Event Viewer. |
| • | A list of other client/server applications integrated with FACSys. |
| • | A detailed description of your problem. |
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