Managing Unrouted Faxes

Previous  Top  Next

If FACSys cannot determine the owner of an inbound fax via an automated routing method (e.g., DID, DMF), then the fax is routed to the FACSys user having the permission to "Route unread faxes to others." If you have been assigned this permission, you are responsible for determining the owners of inbound faxes and routing the fax messages appropriately.
      
NOTE: The Unrouted folder is listed in your FACSys Desktop folder tree only if you are a FACSys Administrator or if you have permission to "Route unread faxes to others."
   
To identify and route unrouted faxes:
      

1.	Select the fax message listed in your Unrouted folder by placing a checkmark in the box to the left of the fax ID.

2.	Click on the Route button in the toolbar.

3.	FACSys lists all of the FACsys users on your current fax server.

4.	Place a checkmark beside the user that you wish to route the fax to. Click OK. the selected fax is removed from your FACSys Unrouted folder and routed to the Inbox of the FACSys user you selected.